CUSTOMER SUPPORT +1-800-886-4109

Customer Support

Order by Phone

To order by phone, call 800-886-4109. Our regular office hours are Monday through Friday, 8:00 AM - 5:00 PM (US Central Time), excluding regular holidays. 

Return Policies

Your satisfaction is guaranteed!  Training programs must be returned in good condition within 30 days of purchase to be eligible for a full refund.

Online Ordering

Currently, only U.S. and Canadian residents may order online. Non-U.S. residents should call 800-886-4109 to make your purchase via telephone.

Purchase Orders

Purchase orders can be processed through our shopping cart - just select "Purchase Order" as your payment method.  Purchase orders are subject to VGI Training’s terms and conditions.  If you have questions about a pending purchase order, please call 1-800-886-4109.

We do require a hardcopy of your PO to be either mailed or emailed to VGI Training at:

VGI Training

1517 W Carrier Pkwy #155

Grand Prairie, TX 75050

Attn: Accounting Dept.

Email: accounting@videogeneral.com

Sales Tax

Appropriate sales tax is added for Texas residents.

Tax Exempt

Create an account.  Call 800-886-4109 to request tax exempt status and to provide us with your TX Sales or Use Tax Permit Number.


Standard UPS shipping rates apply.


After ordering, you will receive an email receipt. Please make sure your spam filters are set to receive all emails from the vgitraining.com domain. If you need another copy of your receipt, please call 800-886-4109.


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